Contact
Real person, real inbox. We answer every email.
Email: PurePawsGroup@gmail.com
Response time: within 24 hours, Monday to Friday
Before you write in
Two things answer most emails faster than we can:
- FAQ — how many units you need, safety around cats, how long it takes to work
- Shipping & Delivery — timelines, tracking, damaged parcels
Refunds
Within 30 days of delivery, email us and we refund you in full. You don't ship anything back. Include your order number and we'll handle it the same day.
PurePaws ships to the United States only.