Refund policy

RETURN AND REFUND POLICY

We want you to be happy with your PurePaws Nimbus. If you are not, we will refund you.

THE 30-DAY GUARANTEE

You have 30 days from the date your order is delivered to request a full refund. Email us and tell us it did not work for you. That is the whole process.

You do not need to ship anything back. Return postage usually costs more than the unit itself, so we would rather you keep it, give it to a friend, or throw it away than spend your own time and money sending it to us.

HOW TO REQUEST A REFUND

Email support@purepaws.co with your order number and a sentence about what went wrong. We aim to reply within one business day. Approved refunds are issued to your original payment method and typically appear within 5 to 10 business days, depending on your bank.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, or you receive the wrong item, email us within 30 days of delivery with a photo. We will send a replacement at no cost to you, or refund you in full, whichever you prefer.

ORDERS THAT HAVE NOT ARRIVED

Orders leave our supplier within 1 to 2 business days and typically arrive within 5 to 9 business days. If 15 business days have passed since you received your tracking number and your order has not arrived, contact us and we will either resend it or refund you.

CANCELLATIONS

You can cancel any order that has not yet shipped for a full refund. Email us as soon as possible after ordering. Once an order has been handed to the carrier we cannot cancel it, but the 30-day guarantee above still applies.

EXCEPTIONS

This policy applies to orders placed directly through this store. We are not able to process refunds for units bought from other sellers.

QUESTIONS

Email support@purepaws.co.